The help desk is now one of the most critical, and most leveraged, components of an IT organization. An effective and efficient support organization can mean the difference between exploiting technology and being encumbered by it.

Yoh IT Support can manage and administer your help desk or desktop environment and related Service Level Agreements through a comprehensive program that includes initial design, staffing and even internal marketing of the help desk function. Whether it involves taking over an existing function from either an internal group or another outsourcer, creating a help desk operation from scratch, or even providing you with a call center to handle those functions, Yoh IT Support has the solution.

The key features of our service that will ensure a positive change in your technology support operation include:

• Total Accountability – Yoh IT Support will comprehensively manage all calls directed to the help desk – from initiation through resolution.
• On-site Support – Yoh IT Support will provide a solution that make sense specifically for your company, whether that means on-site personnel, or leveraging a call center for your needs. In either case, once we complete a thorough analysis of your IT environment and develop program specifications, we will put in place an experienced and professional support staff, including a seasoned Help Desk Manager trained in Yoh IT Support's methodologies.
• Service Level Management – We collect and analyze service metrics on all facets of the service we provide. Regular reporting of this function allows both our staff and our customer to be confident that service is being delivered in accordance with the customer's objectives.
• Reduced Customer Burden – Help desk/desktop support is our core competency – it doesn't have to be yours. Yoh IT Support programs allow you to free up valuable company resources for more important tasks, like building your business.

As an added feature to our customers, all of Yoh IT Support agents are Help Desk Institute (HDI) certified. We retain a certified HDI trainer on our staff, and we are an Authorized HDI Training Partner. If you would like more details on this program, or if you are interested in obtaining certification, please contact us at yohitsupport@yoh.com